Privacy Policy

1. Introduction

Giant Hydraulic Tech Co., Ltd. ("GIANT", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit an inquiry.

2. Data We Collect

When you submit a Request for Quote (RFQ) form, we collect:

• Full Name - to address you properly
• Company Name - to understand your business context
• Email Address - to respond to your inquiry
• Phone / WhatsApp - optional, for faster communication
• Country - to route your inquiry to the right regional team
• Excavator Model & Application - to provide accurate product recommendations
• Message - your specific requirements or questions

We do not collect payment information, government IDs, or sensitive personal data.

3. How We Use Your Data

We use your personal data solely to:

• Respond to your inquiry and provide product information/quotes
• Recommend suitable GTR tiltrotator models for your excavator
• Send technical documentation you requested (spec sheets, CAD drawings)
• Follow up on potential business partnerships (distributor inquiries)

We will never sell, rent, or share your data with third parties for marketing purposes.

4. Data Storage & Security

Your inquiry data is stored securely on our server and accessible only to authorized GIANT sales and engineering personnel. We implement reasonable technical and organizational measures to protect against unauthorized access, loss, or misuse.

5. Data Retention

We retain inquiry data for up to 24 months after your last interaction, after which it is automatically deleted unless you become an active customer (in which case data is retained per our customer records policy).

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• Access - Request a copy of your personal data
• Rectification - Request correction of inaccurate data
• Erasure - Request deletion of your data ("right to be forgotten")
• Restriction - Request limitation of processing
• Portability - Receive your data in a structured, machine-readable format
• Objection - Object to processing based on legitimate interests

To exercise these rights, email giant@giantchina.com.

7. Cookies

This website uses minimal cookies for essential functionality (session management). We do not use tracking cookies, advertising cookies, or third-party analytics without your consent.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Giant Hydraulic Tech Co., Ltd.
No. 1777 Hongqi South Road, Economic & Technological Development Zone
Ma'anshan, Anhui 243071, China
Email: giant@giantchina.com
Phone: +86 555 3887858

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.